We offer a 100% Satisfaction Guarantee within 15 calendar days after you receive your items - Which means we will refund your money if you are for any reason not satisfied with your order within 15 calendar days after you receive your items. We want to provide a risk-free shopping experience and trust our customers to honestly let us know when our product doesn't meet their expectations.

We will apply a refund to the original method of payment within the next 48 hours if you are eligible. Crediting to your account could take up to 7 business days depending on your bank.

We reserve the right to refuse a refund if it has been over 15 calendar days since product was delivered or there’s evidence that the damage is due to regular use or in any way caused by the customer.

Requirements for Refund:

• Must include a VIDEO or IMAGE shows that the items we sent was defected.
• Refund request without an IMAGE / VIDEO will not be issued as we need the proof to claim it back from our suppliers.
• Refund process may take up to 3 weeks progression for verification purpose.
• Customer will be responsible for the shipping fees of the returned product
• Full Refund will be given in the cases that the customer provides sufficient information about the defect of the purchased item. 
• Full Refund will be issued if the product is not delivered within the time frame we promised.

No Refunds for parcels received after 15 calendar days

We do not accept returns unless the item you purchased is damaged. If you receive a damaged item, please contact us at info@luckydiscoveries.com and provide the following information: